Please allow 1-3 business days for processing before your order is shipped. Shipping fees are non-refundable. Once your order is processed, we will send you a tracking number. Please allow 5 to 10 business days to receive your order.
We currently only ship to Canada
Shipping rates are calculated at checkout. For large quantities, feel free to contact us at firstname.lastname@example.org to get a custom quote.
Ray-Lax currently only ships to Canada.
It is possible to ship to the United States, but please email us at email@example.com
Damaged or Missing items
Damaged Item: if an item in your order is damaged, please contact us immediately at firstname.lastname@example.org with photo proof of the damaged item for Quality Control. Damaged items MUST be reported within 24 hours of delivery.
Missing Item: if there is a missing item in your order, please contact us at email@example.com
Exchanges and Returns
If you are not entirely satisfied with your purchase, please contact us at firstname.lastname@example.org describing the issue with your purchase. We will be pleased to discuss an arrangement with you. Please contact us within 15 days.
Lost or stolen packages
Ray-Lax is not responsible for any lost or stolen packages. If there is an issue with the delivery, please contact your shipping provider directly with your tracking number.