Shipping & returns

SHIPPING INFORMATION
Please allow 1-3 business days for processing before your order is shipped. Shipping fees are non-refundable. Once your order is processed, we will send you a tracking number. Please allow 5 to 10 business days to receive your order.

We currently only ship to Canada

CANADA
Shipping rates are calculated at checkout. For large quantities, feel free to contact us at info@ray-lax.com to get a custom quote.

INTERNATIONAL SHIPPING
Ray-Lax currently only ships to Canada.

It is possible to ship to the United States, but please email us at info@ray-lax.com.

DAMAGED OR MISSING ITEMS
Damaged Item: if an item in your order is damaged, please contact us immediately at info@ray-lax.com with photo proof of the damaged item for Quality Control. Damaged items MUST be reported within 24 hours of delivery.

Missing Item: if there is a missing item in your order, please contact us at info@ray-lax.com.

EXCHANGES AND RETURNS
If you are not entirely satisfied with your purchase, please contact us at info@ray-lax.com describing the issue with your purchase. We will be pleased to discuss an arrangement with you. Please contact us within 15 days.

LOST OR STOLEN PACKAGES
Ray-Lax is not responsible for any lost or stolen packages. If there is an issue with the delivery, please contact the shipping provider directly with your tracking number.